0800 0016328
Fire Door Range

Start typing to search fire doors...

Privacy Policy

Last updated: January 2025

1. Who We Are

Fire Door Range ("we", "our", "us") is a UK-based supplier of fire doors and related products. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following personal data when you use our website or place an order:

  • Identity data: Name, company name
  • Contact data: Email address, phone number, delivery address
  • Transaction data: Order details, payment information (processed securely by Stripe — we do not store card details)
  • Technical data: IP address, browser type, pages visited (via cookies and analytics)
  • Communication data: Messages sent via our contact form or email

3. How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Respond to enquiries and quote requests
  • Send order confirmations and delivery updates
  • Improve our website and customer experience
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: Processing necessary to fulfil your order
  • Legitimate interest: Improving our services and responding to enquiries
  • Consent: Marketing communications (you can opt out at any time)
  • Legal obligation: Tax records, regulatory compliance

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Payment processors: Stripe (for secure payment processing)
  • Delivery partners: Freight companies for order fulfilment
  • Email service: Resend (for transactional emails)
  • Analytics: Google Analytics (anonymised usage data)

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically 6 years for financial records as required by HMRC. Contact form submissions are retained for 12 months.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at fdoorrange@gmail.com.

8. Cookies

Please see our Cookie Policy for details on how we use cookies.

9. Contact

For privacy-related queries, contact us at fdoorrange@gmail.com or call 0800 0016328.